Available for work
Specialist Business Support Designed for Hospitality Owners,
by Hospitality People.
Based in Royal Tunbridge Wells, Kent. We provide expert virtual and specialist in-house services tailored for the hospitality industry, handling operations, finances, and staff management - so you can focus on delivering exceptional guest experiences.
Based in Royal Tunbridge Wells, Kent.
We provide expert virtual and specialist in-house services tailored for the hospitality industry, handling operations, finances, and staff management - so you can focus on delivering exceptional guest experiences.
The support we received was invaluable! Our admin is now more efficient, and we finally have the time to focus on enhancing guest satisfaction. Highly recommended!
About us
Your time is precious. We'll help you make the most of it.
Running a small hospitality business is tough - we know, because we’ve done it ourselves. Whether you’re brewing the first coffee of the day or juggling bookings and rotas, there’s always something demanding your attention. And often, it’s the behind the scenes work - admin, licensing, compliance, planning - that takes the biggest toll.
That’s where Opal & Oak can step in. We are fully certified in food safety, health and safety, allergen awareness and hold personal liquor licences. Bringing hands-on hospitality experience scaling 20+ years, plus over nine years of industry-adjacent experience in operations and waste management. We’re not just another service, we’re the support you wish you’d had from the start.
With an MBA, strong admin and management skills, and a network of experts and affiliates ready to support you, we help take the pressure off. Whether it’s streamlining your systems, sorting the paperwork, or just being the person you can rely on - we’re easy to talk to, quick to adapt, and here to make your life a little less relentless.
About us
Your time is precious. We'll help you make the most of it.
Running a small hospitality business is tough - we know, because we’ve done it ourselves. Whether you’re brewing the first coffee of the day or juggling bookings and rotas, there’s always something demanding your attention. And often, it’s the behind the scenes work - admin, licensing, compliance, planning - that takes the biggest toll.
That’s where Opal & Oak can step in. We are fully certified in food safety, health and safety, allergen awareness and hold personal liquor licences. Bringing hands-on hospitality experience scaling 20+ years, plus over nine years of industry-adjacent experience in operations and waste management. We’re not just another service, we’re the support you wish you’d had from the start.
With an MBA, strong admin and management skills, and a network of experts and affiliates ready to support you, we help take the pressure off. Whether it’s streamlining your systems, sorting the paperwork, or just being the person you can rely on - we’re easy to talk to, quick to adapt, and here to make your life a little less relentless.
About us
Your time is precious. We'll help you make the most of it.
Running a small hospitality business is tough - we know, because we’ve done it ourselves. Whether you’re brewing the first coffee of the day or juggling bookings and rotas, there’s always something demanding your attention. And often, it’s the behind the scenes work - admin, licensing, compliance, planning - that takes the biggest toll.
That’s where Opal & Oak can step in. We are fully certified in food safety, health and safety, allergen awareness and hold personal liquor licences. Bringing hands-on hospitality experience scaling 20+ years, plus over nine years of industry-adjacent experience in operations and waste management. We’re not just another service, we’re the support you wish you’d had from the start.
With an MBA, strong admin and management skills, and a network of experts and affiliates ready to support you, we help take the pressure off. Whether it’s streamlining your systems, sorting the paperwork, or just being the person you can rely on - we’re easy to talk to, quick to adapt, and here to make your life a little less relentless.
In Depth
In Depth
In Depth
Expert Virtual Support for Hospitality Professionals.
At Opal and Oak, we specialise in support services designed exclusively for independent hospitality business owners. Our mission is simple: to take the weight of admin, operations, and compliance off your plate - so you can focus on creating unforgettable guest experiences.
As seasoned hospitality professionals ourselves, we understand the unique rhythm of your world - where passion meets pressure, and the smallest details can make or break a guest’s experience. That’s why we have created a tiered suite of Hospitality Business Virtual Packages tailored to meet you where you are in your journey - from foundational support to strategic growth.
Why Opal & Oak?
Because we get it.
You didn’t start your business to spend your evenings buried in spreadsheets or juggling staff rotas. You opened your doors to welcome people in - to serve, to create, to make something that feels like you. At Opal & Oak, we’re here to bring clarity, structure, and a bit of breathing room to your day-to-day—so you can step into your role as a business owner, not just someone holding everything together.
We know every business is different, which is why we shape our support around you. Whether you need a little help or a lot, our packages flex to fit your goals, your pace, and the way you like to work.
Let us work alongside you in the background - bringing a bit more calm to the chaos, and helping turn all those ideas into something real and manageable.
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Years experience
In the hospitality industry.
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Years experience
In the hospitality industry.
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Years experience
In the hospitality industry.
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Businesses supported so far
With our extensive range of services.
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Businesses supported so far
With our extensive range of services.
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Businesses supported so far
With our extensive range of services.
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Client satisfaction
All of our clients are satisfied with our work.
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Client satisfaction
All of our clients are satisfied with our work.
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Client satisfaction
All of our clients are satisfied with our work.
Services
Services
Services
Our approach:
Real Hospitality, Real Support
We’re not just Virtual Assistants - we are hospitality specialists with real-world experience in front & back of house, operations and management. We know the pace, the pressure, and the people. We understand that one missed allergen update, an outdated rota, or a gap in cash flow visibility can have big consequences.
Optimised Operations & Supplier Management
As your business grows, so do the demands on your systems. We refine your processes with workflow audits, SOP development, and supplier & stock management. Our goal? To create organised, scalable operations without the cost of a full-time ops manager.
Enhancing Guest Experience & Loyalty
A great guest experience leads to repeat business and glowing reviews. We help design seamless guest journeys, improve service touchpoints, and implement feedback systems—so your customers keep coming back and recommending you.
Smart Cash Flow & Budget Management
Managing finances in hospitality can be unpredictable, but we help you stay in control. From tracking income and expenses to identifying cost savings and planning budgets around seasonality, we ensure financial clarity without the need for a full-time finance manager. Ideal for businesses looking to maximise profits while staying agile.
Efficient Rota Planning & Labour Cost Control
Overstaffed or short on coverage? We streamline scheduling with data-driven rota planning, labour cost tracking, and peak-time coverage suggestions. Maintain service quality while keeping payroll costs in check - perfect for restaurants, pubs, and hotels that need a balanced workforce.
Hassle-Free Hospitality Recruitment
Finding the right staff shouldn’t take up all your time. We handle job ad creation, candidate screening, and interview scheduling - so you can focus on running your business while we find the right people to fit your team. Ideal for growing hospitality businesses needing reliable, qualified staff.
Stay Compliant & Food Safety Ready
Never miss an inspection, renewal, or regulatory update. We help your business stay compliant with access to food hygiene qualifications, allergen tracking, licensing reminders, risk assessment reviews and all HACCAP and COSHH health & safety checks - so you can focus on service, not paperwork.
Optimised Operations & Supplier Management
As your business grows, so do the demands on your systems. We refine your processes with workflow audits, SOP development, and supplier & stock management. Our goal? To create organised, scalable operations without the cost of a full-time ops manager.
Enhancing Guest Experience & Loyalty
A great guest experience leads to repeat business and glowing reviews. We help design seamless guest journeys, improve service touchpoints, and implement feedback systems—so your customers keep coming back and recommending you.
Smart Cash Flow & Budget Management
Managing finances in hospitality can be unpredictable, but we help you stay in control. From tracking income and expenses to identifying cost savings and planning budgets around seasonality, we ensure financial clarity without the need for a full-time finance manager. Ideal for businesses looking to maximise profits while staying agile.
Efficient Rota Planning & Labour Cost Control
Overstaffed or short on coverage? We streamline scheduling with data-driven rota planning, labour cost tracking, and peak-time coverage suggestions. Maintain service quality while keeping payroll costs in check - perfect for restaurants, pubs, and hotels that need a balanced workforce.
Hassle-Free Hospitality Recruitment
Finding the right staff shouldn’t take up all your time. We handle job ad creation, candidate screening, and interview scheduling - so you can focus on running your business while we find the right people to fit your team. Ideal for growing hospitality businesses needing reliable, qualified staff.
Stay Compliant & Food Safety Ready
Never miss an inspection, renewal, or regulatory update. We help your business stay compliant with access to food hygiene qualifications, allergen tracking, licensing reminders, risk assessment reviews and all HACCAP and COSHH health & safety checks - so you can focus on service, not paperwork.
Optimised Operations & Supplier Management
As your business grows, so do the demands on your systems. We refine your processes with workflow audits, SOP development, and supplier & stock management. Our goal? To create organised, scalable operations without the cost of a full-time ops manager.
Enhancing Guest Experience & Loyalty
A great guest experience leads to repeat business and glowing reviews. We help design seamless guest journeys, improve service touchpoints, and implement feedback systems—so your customers keep coming back and recommending you.
Smart Cash Flow & Budget Management
Managing finances in hospitality can be unpredictable, but we help you stay in control. From tracking income and expenses to identifying cost savings and planning budgets around seasonality, we ensure financial clarity without the need for a full-time finance manager. Ideal for businesses looking to maximise profits while staying agile.
Efficient Rota Planning & Labour Cost Control
Overstaffed or short on coverage? We streamline scheduling with data-driven rota planning, labour cost tracking, and peak-time coverage suggestions. Maintain service quality while keeping payroll costs in check - perfect for restaurants, pubs, and hotels that need a balanced workforce.
Hassle-Free Hospitality Recruitment
Finding the right staff shouldn’t take up all your time. We handle job ad creation, candidate screening, and interview scheduling - so you can focus on running your business while we find the right people to fit your team. Ideal for growing hospitality businesses needing reliable, qualified staff.
Stay Compliant & Food Safety Ready
Never miss an inspection, renewal, or regulatory update. We help your business stay compliant with access to food hygiene qualifications, allergen tracking, licensing reminders, risk assessment reviews and all HACCAP and COSHH health & safety checks - so you can focus on service, not paperwork.
Testimonials
Testimonials
Testimonials
What our clients are saying
Hear from our happy clients about their experience working with Opal & Oak and the quality of our services.
Just having someone look at our simple but very busy café’s finances and cashflow has allowed us to review suppliers, challenge costs and now brought our bottom line back to where we wanted it with further pain points for us to review. Amazing!
Jane K.
With the exceptional knowledge and expertise of Opal and Oak, we were able to renegotiate our waste contracts, keep costs down and apply new food regulations seamlessly across our business. We can’t thank you enough for this small but amazing gem of support.
Tom M.
Our business has received fresh eyes, new ideas and a stronger team and customer experience, we are so grateful for this support and will use Opal and Oak in the future. Truly exceptional service!
Peter C.
Their expertise is transforming old practices into new ways of working. We are anticipating many great changes ahead and already see the value in the work applied across the club. We are excited to see how continued support and insights will change us only for the better.
Nell W.
The support we received was invaluable! Our admin is now more efficient, and we finally have the time to focus on enhancing guest satisfaction. Highly recommended!
Emma S.
Our new venture needed someone to guide us in delivering exceptional customer service... The support, training, and fun team-building challenges set our opening team up for success. We can’t thank Caroline enough for giving us such a strong start to our now thriving business.
Murat T
Our new venture needed someone to guide us in delivering exceptional customer service... The support, training, and fun team-building challenges set our opening team up for success. We can’t thank Caroline enough for giving us such a strong start to our now thriving business.
Murat T
The support we received was invaluable! Our admin is now more efficient, and we finally have the time to focus on enhancing guest satisfaction. Highly recommended!
Emma S.
Their expertise is transforming old practices into new ways of working. We are anticipating many great changes ahead and already see the value in the work applied across the club. We are excited to see how continued support and insights will change us only for the better.
Nell W.
Our business has received fresh eyes, new ideas and a stronger team and customer experience, we are so grateful for this support and will use Opal and Oak in the future. Truly exceptional service!
Peter C.
With the exceptional knowledge and expertise of Opal and Oak, we were able to renegotiate our waste contracts, keep costs down and apply new food regulations seamlessly across our business. We can’t thank you enough for this small but amazing gem of support.
Tom M.
Just having someone look at our simple but very busy café’s finances and cashflow has allowed us to review suppliers, challenge costs and now brought our bottom line back to where we wanted it with further pain points for us to review. Amazing!
Jane K.
Just having someone look at our simple but very busy café’s finances and cashflow has allowed us to review suppliers, challenge costs and now brought our bottom line back to where we wanted it with further pain points for us to review. Amazing!
Jane K.
With the exceptional knowledge and expertise of Opal and Oak, we were able to renegotiate our waste contracts, keep costs down and apply new food regulations seamlessly across our business. We can’t thank you enough for this small but amazing gem of support.
Tom M.
Our business has received fresh eyes, new ideas and a stronger team and customer experience, we are so grateful for this support and will use Opal and Oak in the future. Truly exceptional service!
Peter C.
Their expertise is transforming old practices into new ways of working. We are anticipating many great changes ahead and already see the value in the work applied across the club. We are excited to see how continued support and insights will change us only for the better.
Nell W.
The support we received was invaluable! Our admin is now more efficient, and we finally have the time to focus on enhancing guest satisfaction. Highly recommended!
Emma S.
Our new venture needed someone to guide us in delivering exceptional customer service... The support, training, and fun team-building challenges set our opening team up for success. We can’t thank Caroline enough for giving us such a strong start to our now thriving business.
Murat T
Just having someone look at our simple but very busy café’s finances and cashflow has allowed us to review suppliers, challenge costs and now brought our bottom line back to where we wanted it with further pain points for us to review. Amazing!
Jane K.
With the exceptional knowledge and expertise of Opal and Oak, we were able to renegotiate our waste contracts, keep costs down and apply new food regulations seamlessly across our business. We can’t thank you enough for this small but amazing gem of support.
Tom M.
Our business has received fresh eyes, new ideas and a stronger team and customer experience, we are so grateful for this support and will use Opal and Oak in the future. Truly exceptional service!
Peter C.
Their expertise is transforming old practices into new ways of working. We are anticipating many great changes ahead and already see the value in the work applied across the club. We are excited to see how continued support and insights will change us only for the better.
Nell W.
The support we received was invaluable! Our admin is now more efficient, and we finally have the time to focus on enhancing guest satisfaction. Highly recommended!
Emma S.
Our new venture needed someone to guide us in delivering exceptional customer service... The support, training, and fun team-building challenges set our opening team up for success. We can’t thank Caroline enough for giving us such a strong start to our now thriving business.
Murat T
Just having someone look at our simple but very busy café’s finances and cashflow has allowed us to review suppliers, challenge costs and now brought our bottom line back to where we wanted it with further pain points for us to review. Amazing!
Jane K.
With the exceptional knowledge and expertise of Opal and Oak, we were able to renegotiate our waste contracts, keep costs down and apply new food regulations seamlessly across our business. We can’t thank you enough for this small but amazing gem of support.
Tom M.
Our business has received fresh eyes, new ideas and a stronger team and customer experience, we are so grateful for this support and will use Opal and Oak in the future. Truly exceptional service!
Peter C.
Their expertise is transforming old practices into new ways of working. We are anticipating many great changes ahead and already see the value in the work applied across the club. We are excited to see how continued support and insights will change us only for the better.
Nell W.
The support we received was invaluable! Our admin is now more efficient, and we finally have the time to focus on enhancing guest satisfaction. Highly recommended!
Emma S.
Our new venture needed someone to guide us in delivering exceptional customer service... The support, training, and fun team-building challenges set our opening team up for success. We can’t thank Caroline enough for giving us such a strong start to our now thriving business.
Murat T
Just having someone look at our simple but very busy café’s finances and cashflow has allowed us to review suppliers, challenge costs and now brought our bottom line back to where we wanted it with further pain points for us to review. Amazing!
Jane K.
With the exceptional knowledge and expertise of Opal and Oak, we were able to renegotiate our waste contracts, keep costs down and apply new food regulations seamlessly across our business. We can’t thank you enough for this small but amazing gem of support.
Tom M.
Our business has received fresh eyes, new ideas and a stronger team and customer experience, we are so grateful for this support and will use Opal and Oak in the future. Truly exceptional service!
Peter C.
Their expertise is transforming old practices into new ways of working. We are anticipating many great changes ahead and already see the value in the work applied across the club. We are excited to see how continued support and insights will change us only for the better.
Nell W.
The support we received was invaluable! Our admin is now more efficient, and we finally have the time to focus on enhancing guest satisfaction. Highly recommended!
Emma S.
Our new venture needed someone to guide us in delivering exceptional customer service... The support, training, and fun team-building challenges set our opening team up for success. We can’t thank Caroline enough for giving us such a strong start to our now thriving business.
Murat T
Just having someone look at our simple but very busy café’s finances and cashflow has allowed us to review suppliers, challenge costs and now brought our bottom line back to where we wanted it with further pain points for us to review. Amazing!
Jane K.
With the exceptional knowledge and expertise of Opal and Oak, we were able to renegotiate our waste contracts, keep costs down and apply new food regulations seamlessly across our business. We can’t thank you enough for this small but amazing gem of support.
Tom M.
Our business has received fresh eyes, new ideas and a stronger team and customer experience, we are so grateful for this support and will use Opal and Oak in the future. Truly exceptional service!
Peter C.
Their expertise is transforming old practices into new ways of working. We are anticipating many great changes ahead and already see the value in the work applied across the club. We are excited to see how continued support and insights will change us only for the better.
Nell W.
The support we received was invaluable! Our admin is now more efficient, and we finally have the time to focus on enhancing guest satisfaction. Highly recommended!
Emma S.
Our new venture needed someone to guide us in delivering exceptional customer service... The support, training, and fun team-building challenges set our opening team up for success. We can’t thank Caroline enough for giving us such a strong start to our now thriving business.
Murat T
Our new venture needed someone to guide us in delivering exceptional customer service... The support, training, and fun team-building challenges set our opening team up for success. We can’t thank Caroline enough for giving us such a strong start to our now thriving business.
Murat T
The support we received was invaluable! Our admin is now more efficient, and we finally have the time to focus on enhancing guest satisfaction. Highly recommended!
Emma S.
Their expertise is transforming old practices into new ways of working. We are anticipating many great changes ahead and already see the value in the work applied across the club. We are excited to see how continued support and insights will change us only for the better.
Nell W.
Our business has received fresh eyes, new ideas and a stronger team and customer experience, we are so grateful for this support and will use Opal and Oak in the future. Truly exceptional service!
Peter C.
With the exceptional knowledge and expertise of Opal and Oak, we were able to renegotiate our waste contracts, keep costs down and apply new food regulations seamlessly across our business. We can’t thank you enough for this small but amazing gem of support.
Tom M.
Just having someone look at our simple but very busy café’s finances and cashflow has allowed us to review suppliers, challenge costs and now brought our bottom line back to where we wanted it with further pain points for us to review. Amazing!
Jane K.
Packages
Our suggested plans
Our packages are thoughtfully designed to offer value at every stage. However, we understand that every business is unique, so we're happy to tailor a custom package based on the guidance below to meet your specific needs.
Every plan begins with an in-person discovery meeting, giving us the chance to understand your business firsthand - its atmosphere, service style, daily rhythm, and unique challenges - so we can tailor our support to what truly matters.
Packages
Our suggested plans
Our packages are thoughtfully designed to offer value at every stage. However, we understand that every business is unique, so we're happy to tailor a custom package based on the guidance below to meet your specific needs.
Every plan begins with an in-person discovery meeting, giving us the chance to understand your business firsthand - its atmosphere, service style, daily rhythm, and unique challenges - so we can tailor our support to what truly matters.
Packages
Our suggested plans
Our packages are thoughtfully designed to offer value at every stage. However, we understand that every business is unique, so we're happy to tailor a custom package based on the guidance below to meet your specific needs.
Every plan begins with an in-person discovery meeting, giving us the chance to understand your business firsthand - its atmosphere, service style, daily rhythm, and unique challenges - so we can tailor our support to what truly matters.
Case Studies
Case Studies
Case Studies
How we’ve helped Hospitality Businesses
See how our tailored support has helped independent hospitality businesses streamline operations, improve efficiency, and achieve their goals.
Some client information may be censored for identity and protection purposes.
Streamlining Daily Operations for a Restaurant & Hotel
A hotel struggling with time-consuming admin tasks and FOH coordination needed seamless operational support. We provided structured documentation support, streamlined weekly and monthly tasks, and assisted in regular website updates, allowing the team to focus on the guest experience.
Hospitality Operations
3 Months
The support we received was invaluable! Our admin is now more efficient, and we finally have the time to focus on enhancing guest satisfaction. Highly recommended!
E.S - General Manager
Streamlining Daily Operations for a Restaurant & Hotel
A hotel struggling with time-consuming admin tasks and FOH coordination needed seamless operational support. We provided structured documentation support, streamlined weekly and monthly tasks, and assisted in regular website updates, allowing the team to focus on the guest experience.
Hospitality Operations
3 Months
The support we received was invaluable! Our admin is now more efficient, and we finally have the time to focus on enhancing guest satisfaction. Highly recommended!
E.S - General Manager
Streamlining Daily Operations for a Restaurant & Hotel
A hotel struggling with time-consuming admin tasks and FOH coordination needed seamless operational support. We provided structured documentation support, streamlined weekly and monthly tasks, and assisted in regular website updates, allowing the team to focus on the guest experience.
Hospitality Operations
3 Months
The support we received was invaluable! Our admin is now more efficient, and we finally have the time to focus on enhancing guest satisfaction. Highly recommended!
E.S - General Manager
Review of Practices at a Private Member's Club
A family-owned club wanted to review all processes, compliance and staff management. We are working to implement stronger staff engagement and ongoing support, rota planning, HR practices, and supplier contract reviews, helping them optimise spending and plan for sustainable growth.
Hospitality Growth
Ongoing
Their expertise is transforming old practices into new ways of working. We are anticipating many great changes ahead and already see the value in the work applied across the club. We are excited to see how continued support and insights will change us only for the better.
N.W - Director
Review of Practices at a Private Member's Club
A family-owned club wanted to review all processes, compliance and staff management. We are working to implement stronger staff engagement and ongoing support, rota planning, HR practices, and supplier contract reviews, helping them optimise spending and plan for sustainable growth.
Hospitality Growth
Ongoing
Their expertise is transforming old practices into new ways of working. We are anticipating many great changes ahead and already see the value in the work applied across the club. We are excited to see how continued support and insights will change us only for the better.
N.W - Director
Review of Practices at a Private Member's Club
A family-owned club wanted to review all processes, compliance and staff management. We are working to implement stronger staff engagement and ongoing support, rota planning, HR practices, and supplier contract reviews, helping them optimise spending and plan for sustainable growth.
Hospitality Growth
Ongoing
Their expertise is transforming old practices into new ways of working. We are anticipating many great changes ahead and already see the value in the work applied across the club. We are excited to see how continued support and insights will change us only for the better.
N.W - Director
Comprehensive Management Support for a B&B
A B&B required full-scale operational and efficiency support, from rota planning to guest experience and staff training reviews. We structured their admin processes, enhanced cost efficiency, and provided training enhancements and management support.
Hospitality Excellence
6 Months
Our business has received fresh eyes, new ideas and a stronger team and customer experience, we are so grateful for this support and will use Opal and Oak in the future. Truly exceptional service!
P.C - Owner
Comprehensive Management Support for a B&B
A B&B required full-scale operational and efficiency support, from rota planning to guest experience and staff training reviews. We structured their admin processes, enhanced cost efficiency, and provided training enhancements and management support.
Hospitality Excellence
6 Months
Our business has received fresh eyes, new ideas and a stronger team and customer experience, we are so grateful for this support and will use Opal and Oak in the future. Truly exceptional service!
P.C - Owner
Comprehensive Management Support for a B&B
A B&B required full-scale operational and efficiency support, from rota planning to guest experience and staff training reviews. We structured their admin processes, enhanced cost efficiency, and provided training enhancements and management support.
Hospitality Excellence
6 Months
Our business has received fresh eyes, new ideas and a stronger team and customer experience, we are so grateful for this support and will use Opal and Oak in the future. Truly exceptional service!
P.C - Owner
Comprehensive Staff Training for a new concept Restaurant
A brand new independent restaurant with 100 covers required staff and management training for FOH customer service and ways of working. We provided a full training pack and team training on site allowing the team and the Owners to be ready for their grand opening.
Specialist In-Person
1 Week
Our new venture needed someone to guide us in delivering exceptional customer service and working seamlessly as a team from day one. The support, training, and fun team-building challenges set our opening team up for success. We can’t thank Caroline enough for giving us such a strong start to our now thriving and award-winning business.
M.T - Owners
Comprehensive Staff Training for a new concept Restaurant
A brand new independent restaurant with 100 covers required staff and management training for FOH customer service and ways of working. We provided a full training pack and team training on site allowing the team and the Owners to be ready for their grand opening.
Specialist In-Person
1 Week
Our new venture needed someone to guide us in delivering exceptional customer service and working seamlessly as a team from day one. The support, training, and fun team-building challenges set our opening team up for success. We can’t thank Caroline enough for giving us such a strong start to our now thriving and award-winning business.
M.T - Owners
Comprehensive Staff Training for a new concept Restaurant
A brand new independent restaurant with 100 covers required staff and management training for FOH customer service and ways of working. We provided a full training pack and team training on site allowing the team and the Owners to be ready for their grand opening.
Specialist In-Person
1 Week
Our new venture needed someone to guide us in delivering exceptional customer service and working seamlessly as a team from day one. The support, training, and fun team-building challenges set our opening team up for success. We can’t thank Caroline enough for giving us such a strong start to our now thriving and award-winning business.
M.T - Owners
FAQs
FAQs
FAQs
Answering your questions
Answering your questions
Answering your questions
Still have questions? Get in touch and we will be happy to help!
Still have questions? Get in touch and we will be happy to help!
Still have questions? Get in touch and we will be happy to help!
Why should I choose Opal & Oak instead of a full-time administrator?
Opal and Oak is more than just admin support - we’re hospitality specialists. We understand the fast-paced, guest-focused world of independent hospitality. Our team brings hands-on experience managing restaurants, cafés, pubs, B&Bs, and boutique hotels. We don’t just follow instructions - we proactively support how your business runs.
Why should I choose a virtual assistant over hiring in-house?
Hiring in-house comes with big commitments: salaries, sick pay, holiday cover, onboarding, and management. With Opal and Oak, you get: - Flexible support that scales with your business - No hidden costs or overheads - Expertise without the HR headache You only pay for what you need - no full-time obligations.
Can a virtual service really handle everything my business needs?
Yes - and often more than one person could manage alone! However, we always want to spend time in your business to fully understand your ethos so we include a complimentary site visit in all packages and ongoing visits in both our Growth and Excellence packages. We combine expertise in: - Admin & diary management - Financial tracking & cash flow - HR and rota planning - Stock control & compliance - Guest experience strategy It’s like having an admin, ops manager, and business strategist rolled into one.
How does your support help with compliance?
We help support keeping your venue safe, legal, and inspection-ready by tracking and managing: - Food hygiene certifications - Staff training schedules - Allergen and licensing updates - Health & safety reminders You’ll never miss an important deadline again.
What if my needs change throughout the year?
That’s the beauty of virtual support - we’re built for flexibility. Whether it’s high season, a new launch, or you need to scale back temporarily, we can adjust services to match your needs throughout the year.
Why do the package hourly rates increase?
Each tier includes more advanced, strategic support. As you move up, we provide deeper financial insight, HR support and operational planning. You’re not just paying for time - you’re investing in experience, expertise and business growth. The higher the package, the greater the value and impact delivered.
Isn’t hiring someone in-house better for building a long-term team?
Not necessarily. If you’re not ready for a full-time role or need multiple skill sets, Opal and Oak is the ideal solution. We offer: - Long-term partnership without long-term risk - Broader support than one staff member could provide - Business-minded insight you won’t find in a junior admin hire We're part of your team - but without the employment costs and responsibilities.
Can you help with recruitment and team management too?
Absolutely. We handle everything from job ads to interview scheduling. Our support includes: - Writing and posting hospitality-specific job adverts - Shortlisting and pre-screening candidates - Organising interviews and follow-up - Coordinating appraisals and staff feedback We’re like a virtual HR department, tailored to hospitality.
How much could I save by working with you?
Hiring a full-time employee costs more than just their salary—NI, holiday pay, training, and equipment all add up. With Opal and Oak: - You avoid overheads - You only pay for time used - You access multiple expert services under one fee Clients typically save thousands per year while getting more specialised support.
Can you support my business if I already have some internal staff?
Yes - we love collaborating with your existing team. We can support your manager, chef, front desk, or owner-operator by taking pressure off key areas like admin, rota management, or supplier coordination. It’s like adding an extra pair of expert hands where you need them most.
What if I only need help for a short time?
That’s totally fine. We can offer seasonal, project-based, and short-term support with a specialist package designed for you. Whether you need help launching a new concept, preparing for summer trade, or reviewing your systems - we can jump in when you need us and step back when you don’t.
How quickly can we get started?
We like to begin with an in-person discovery meeting to truly understand how your business operates - from the ambience and service style to the daily challenges and unique personality of your space. This allows us to get a feel for the day-to-day of your prized possession before we dive in. Following this, we gather the necessary data and complete onboarding to build a tailored plan. This means we’re often able to begin supporting you within just a few days of signing up with Opal and Oak. Our Growth and Excellence packages also include ongoing review and analysis visits as needed, ensuring continuous, thoughtful support. It’s a fast, thoughtful, and low-pressure way to get expert help exactly where you need it.
Why should I choose Opal & Oak instead of a full-time administrator?
Opal and Oak is more than just admin support - we’re hospitality specialists. We understand the fast-paced, guest-focused world of independent hospitality. Our team brings hands-on experience managing restaurants, cafés, pubs, B&Bs, and boutique hotels. We don’t just follow instructions - we proactively support how your business runs.
Why should I choose a virtual assistant over hiring in-house?
Hiring in-house comes with big commitments: salaries, sick pay, holiday cover, onboarding, and management. With Opal and Oak, you get: - Flexible support that scales with your business - No hidden costs or overheads - Expertise without the HR headache You only pay for what you need - no full-time obligations.
Can a virtual service really handle everything my business needs?
Yes - and often more than one person could manage alone! However, we always want to spend time in your business to fully understand your ethos so we include a complimentary site visit in all packages and ongoing visits in both our Growth and Excellence packages. We combine expertise in: - Admin & diary management - Financial tracking & cash flow - HR and rota planning - Stock control & compliance - Guest experience strategy It’s like having an admin, ops manager, and business strategist rolled into one.
How does your support help with compliance?
We help support keeping your venue safe, legal, and inspection-ready by tracking and managing: - Food hygiene certifications - Staff training schedules - Allergen and licensing updates - Health & safety reminders You’ll never miss an important deadline again.
What if my needs change throughout the year?
That’s the beauty of virtual support - we’re built for flexibility. Whether it’s high season, a new launch, or you need to scale back temporarily, we can adjust services to match your needs throughout the year.
Why do the package hourly rates increase?
Each tier includes more advanced, strategic support. As you move up, we provide deeper financial insight, HR support and operational planning. You’re not just paying for time - you’re investing in experience, expertise and business growth. The higher the package, the greater the value and impact delivered.
Isn’t hiring someone in-house better for building a long-term team?
Not necessarily. If you’re not ready for a full-time role or need multiple skill sets, Opal and Oak is the ideal solution. We offer: - Long-term partnership without long-term risk - Broader support than one staff member could provide - Business-minded insight you won’t find in a junior admin hire We're part of your team - but without the employment costs and responsibilities.
Can you help with recruitment and team management too?
Absolutely. We handle everything from job ads to interview scheduling. Our support includes: - Writing and posting hospitality-specific job adverts - Shortlisting and pre-screening candidates - Organising interviews and follow-up - Coordinating appraisals and staff feedback We’re like a virtual HR department, tailored to hospitality.
How much could I save by working with you?
Hiring a full-time employee costs more than just their salary—NI, holiday pay, training, and equipment all add up. With Opal and Oak: - You avoid overheads - You only pay for time used - You access multiple expert services under one fee Clients typically save thousands per year while getting more specialised support.
Can you support my business if I already have some internal staff?
Yes - we love collaborating with your existing team. We can support your manager, chef, front desk, or owner-operator by taking pressure off key areas like admin, rota management, or supplier coordination. It’s like adding an extra pair of expert hands where you need them most.
What if I only need help for a short time?
That’s totally fine. We can offer seasonal, project-based, and short-term support with a specialist package designed for you. Whether you need help launching a new concept, preparing for summer trade, or reviewing your systems - we can jump in when you need us and step back when you don’t.
How quickly can we get started?
We like to begin with an in-person discovery meeting to truly understand how your business operates - from the ambience and service style to the daily challenges and unique personality of your space. This allows us to get a feel for the day-to-day of your prized possession before we dive in. Following this, we gather the necessary data and complete onboarding to build a tailored plan. This means we’re often able to begin supporting you within just a few days of signing up with Opal and Oak. Our Growth and Excellence packages also include ongoing review and analysis visits as needed, ensuring continuous, thoughtful support. It’s a fast, thoughtful, and low-pressure way to get expert help exactly where you need it.
Why should I choose Opal & Oak instead of a full-time administrator?
Opal and Oak is more than just admin support - we’re hospitality specialists. We understand the fast-paced, guest-focused world of independent hospitality. Our team brings hands-on experience managing restaurants, cafés, pubs, B&Bs, and boutique hotels. We don’t just follow instructions - we proactively support how your business runs.
Why should I choose a virtual assistant over hiring in-house?
Hiring in-house comes with big commitments: salaries, sick pay, holiday cover, onboarding, and management. With Opal and Oak, you get: - Flexible support that scales with your business - No hidden costs or overheads - Expertise without the HR headache You only pay for what you need - no full-time obligations.
Can a virtual service really handle everything my business needs?
Yes - and often more than one person could manage alone! However, we always want to spend time in your business to fully understand your ethos so we include a complimentary site visit in all packages and ongoing visits in both our Growth and Excellence packages. We combine expertise in: - Admin & diary management - Financial tracking & cash flow - HR and rota planning - Stock control & compliance - Guest experience strategy It’s like having an admin, ops manager, and business strategist rolled into one.
How does your support help with compliance?
We help support keeping your venue safe, legal, and inspection-ready by tracking and managing: - Food hygiene certifications - Staff training schedules - Allergen and licensing updates - Health & safety reminders You’ll never miss an important deadline again.
What if my needs change throughout the year?
That’s the beauty of virtual support - we’re built for flexibility. Whether it’s high season, a new launch, or you need to scale back temporarily, we can adjust services to match your needs throughout the year.
Why do the package hourly rates increase?
Each tier includes more advanced, strategic support. As you move up, we provide deeper financial insight, HR support and operational planning. You’re not just paying for time - you’re investing in experience, expertise and business growth. The higher the package, the greater the value and impact delivered.
Isn’t hiring someone in-house better for building a long-term team?
Not necessarily. If you’re not ready for a full-time role or need multiple skill sets, Opal and Oak is the ideal solution. We offer: - Long-term partnership without long-term risk - Broader support than one staff member could provide - Business-minded insight you won’t find in a junior admin hire We're part of your team - but without the employment costs and responsibilities.
Can you help with recruitment and team management too?
Absolutely. We handle everything from job ads to interview scheduling. Our support includes: - Writing and posting hospitality-specific job adverts - Shortlisting and pre-screening candidates - Organising interviews and follow-up - Coordinating appraisals and staff feedback We’re like a virtual HR department, tailored to hospitality.
How much could I save by working with you?
Hiring a full-time employee costs more than just their salary—NI, holiday pay, training, and equipment all add up. With Opal and Oak: - You avoid overheads - You only pay for time used - You access multiple expert services under one fee Clients typically save thousands per year while getting more specialised support.
Can you support my business if I already have some internal staff?
Yes - we love collaborating with your existing team. We can support your manager, chef, front desk, or owner-operator by taking pressure off key areas like admin, rota management, or supplier coordination. It’s like adding an extra pair of expert hands where you need them most.
What if I only need help for a short time?
That’s totally fine. We can offer seasonal, project-based, and short-term support with a specialist package designed for you. Whether you need help launching a new concept, preparing for summer trade, or reviewing your systems - we can jump in when you need us and step back when you don’t.
How quickly can we get started?
We like to begin with an in-person discovery meeting to truly understand how your business operates - from the ambience and service style to the daily challenges and unique personality of your space. This allows us to get a feel for the day-to-day of your prized possession before we dive in. Following this, we gather the necessary data and complete onboarding to build a tailored plan. This means we’re often able to begin supporting you within just a few days of signing up with Opal and Oak. Our Growth and Excellence packages also include ongoing review and analysis visits as needed, ensuring continuous, thoughtful support. It’s a fast, thoughtful, and low-pressure way to get expert help exactly where you need it.
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Let's plan what's next…
Have an unanswered question, need help choosing a package, or just want to talk things through? Book your no-obligation consultation call today and explore how Opal and Oak can transform the way your hospitality business runs - behind the scenes and beyond expectations.
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